Whether you are looking for a certain amount of development hours per month, priority support when you need it or would like to receive monthly website speed optimisations on your website. Tigerfish Support contracts are available on multiple tiers, perfectly designed to suit specific business needs and budgets.
Looking for something specific? We are very flexible and can work with you in finding the perfect solution.
"Very happy with the service provided, always prompt and efficient, even at weekends."Susie Bamford, Jack Straws Baskets
The features we provide are below.
Our premium support packages come with dedicated account managers. This way the person you speak to knows your website inside and out.
Tigerfish offers tiered support services to match your required level. From small business to enterprise level websites.
As part of your contract we will setup advanced system checks or monitoring to be performed on a Weekly or bi-weekly basis depending on your requirements.
Our support contracts are provided per customer not per website. This means wether its one site or a dedicated server full of websites, support is available throughout.
As part of your support contract we will provide you with a service level agreement to make sure your query is answered in an allotted time.
As part of your contract we can provide you with out of hours emergency support remotely and react to automated reports if their is a problem with your website.