Some of our Frequently Asked Questions


How do I get email for my domain with a web hosting package?

While our hosting packages don’t provide email hosting we can provide our client with help setting up their email services on third party email providers. One of which we recommend is Google’s G Suite.

How long will it take for my web hosting account to be set up?

This can take from a half-day to a full day depending on the requirements. The factors that usually decide this can be whether an SSL Certificate needs to be applied to the domain and if any special requirements such as google analytics and security features.

Do I need special tools or skills to use a content management system?

Once trained to use your websites CMS system you should be able to change most aspects of the website quite easily yourself.

What is a content management system (CMS)?

A CMS manages the content that appears within a defined set of templates.

Can you build database driven and eCommerce websites?

Yes we can. Tigerfish have built and currently provide many clients with websites capable of handling big data and high output eCommerce.  

Will my website show up in Google?

Once we have done preparation for your website for SEO (part of our development package) and published the site to the various search engines your website should appear in all search engines.

Do you provide web hosting?

Yes. Our hosting provides you with the comfort of knowing that the website will away be up to date and using the latest versions of plugins and the CMS

What is web hosting?

It is when the files and images that make up your website are hosted in a cloud or it environment. Hosting allows your website to been seen by everyone 24hrs a day and also the right hosting will provide you with many  benefits such as speed security in the form of database and file backups to make sure you never lose your website data/files.

How do I register my domain name?

We can purchase and manage your domain and DNS for you. Otherwise you can contact a Domain Provider and do this yourself.

What is a domain name?

A domain name is a unique name for your company attached to a TLD. A Top Level Domain (TLD) is the or .com for example that distinguishes the name as a website URL. The Domain name is then used to point to a Servers IP address.

How long will it take to design my website?

This can vary depending on the complexity and and functionality required for your website. A fairly simple website could take a week whereas a complex website with 1000’s of pages and 100’s of templates could take Months or Years.

Are there any hidden costs?

There are monthly costs and yearly costs associated with websites. Once you have paid for development of the website you may be required to pay Monthly, Quarterly or Yearly for the websites hosting. None of these costs should be hidden from you and would be provided to you as part of a websites proposal document/quote.

Will I own the finished product?

Once a website or design work has been signed off and fully paid for by the client the website copyright will be handed over to the client. This will not include the open source CMS or Plugins used to create the functionality your website requires.

I don’t live near Cheltenham can I use your services?

While based in the Cotswolds Tigerfish have clients from Scotland, London, Cambridge and even in the USA. Due to our team being available via the world wide web we are able to talk with clients all over the world.

Do you outsource overseas?

No we don’t. All of the work carried out for clients is done by our inhouse team and only very rarely by UK based self employed contractors with specialist skills that are required for certain projects. Tigerfish will always avoid the use of oversea contractors due to their company not being able to comply to the Modern Slavery Act 2015.

I already have a site, but I want a new design. Can you help?

Of course we can. Many of our clients came to us originally as they were looking to modernise their current website. This has lead to many of them being full time clients who also benefit from our other services like Hosting and SEO.

If I ask for a quote, what happens next?

Our Project Manager Peter will go away and do some research on your current website and competitor sites. He will then use this research to produce a quote for what would be required for you to compete or exceed your competitors. If a design is required our team can also produce this based on the research.

How much does a website cost?

As with the time it takes to produce the website this can vary entirely on the complexity and functionality of the website. Tigerfish are able to cater for all client bases and are always competitive on price.

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