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Complaints and Escalation

Tigerfish Interactive Limited is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Not a client?
If you are not a  client and have a complaint relating to any third party (for example relating to the content of a website hosted by a Tigerfish Interactive Limited client). Our customer support agents will be unable to assist you directly.

Please send details of your issue or query to our misuse team [email protected]

Submitting a complaint via the website
You can raise a complaint the Contact Us page on the web site.

By Telephone
Please contact us on 0800 019 9860 and speak to a member of Support. If our Support agents are unable to resolve your complaint, they will refer your complaint directly to their manager. Upon receipt of your complaint, the relevant manager will investigate the complaint and contact you directly.

In writing
We can also be contacted in writing, at the address below:

Tigerfish Interactive Limited
Rodney House
67 Rodney Road
Cheltenham
Gloucestershire
United Kingdom
 
All points of contact will be acknowledged within 5 business days.
 
 
Escalation of UK domain disputes
Contact Nominet directly through their Domain Dispute pages on their own web site.