Making online a success for you
Whether it’s a responsive web site, a landing page, email campaign, a microsite or social media activity and advertising – Tigerfish help you to succeed
Get the foundations right for you
Tigerfish are passionate about using the most appropriate technology that produces the best possible results for you.
Your web site is the foundation or cornerstone of all your online activities – so it must be right from the start.
All projects start with a discovery meeting so the team are able to advise you correctly from the start.
Our business is built on relationships and getting results
A full online service
We go way beyond building the right web site for you, we also provide SEO, services, E-Newsletters, email campaigns, analytics & reports, social media marketing along with managed hosting for your site.
We are also able to provide content, photography and video for use in online marketing campaigns to make your site and social media stand out from the crowd.
We are part of your online team
We empower our clients so they are able to make the most of their online presence.
We provide training and support so you can achieve your aims online.
How do I get email for my domain with a web hosting package?
While our hosting packages don’t provide email hosting we can provide our client with help setting up their email services on third party email providers. One of which we recommend is Google’s G Suite.
How long will it take for my web hosting account to be set up?
This can take from a half-day to a full day depending on the requirements. The factors that usually decide this can be whether an SSL Certificate needs to be applied to the domain and if any special requirements such as google analytics and security features.
Do I need special tools or skills to use a content management system?
Once trained to use your websites CMS system you should be able to change most aspects of the website quite easily yourself.
What is a content management system (CMS)?
A CMS manages the content that appears within a defined set of templates.
Can you build database driven and eCommerce websites?
Yes we can. Tigerfish have built and currently provide many clients with websites capable of handling big data and high output eCommerce.
Will my website show up in Google?
Once we have done preparation for your website for SEO (part of our development package) and published the site to the various search engines your website should appear in all search engines.
Do you provide web hosting?
Yes. Our hosting provides you with the comfort of knowing that the website will away be up to date and using the latest versions of plugins and the CMS
What is web hosting?
It is when the files and images that make up your website are hosted in a cloud or it environment. Hosting allows your website to been seen by everyone 24hrs a day and also the right hosting will provide you with many benefits such as speed security in the form of database and file backups to make sure you never lose your website data/files.
How do I register my domain name?
We can purchase and manage your domain and DNS for you. Otherwise you can contact a Domain Provider and do this yourself.
What is a domain name?
A domain name is a unique name for your company attached to a TLD. A Top Level Domain (TLD) is the .co.uk or .com for example that distinguishes the name as a website URL. The Domain name is then used to point to a Servers IP address.
How long will it take to design my website?
This can vary depending on the complexity and and functionality required for your website. A fairly simple website could take a week whereas a complex website with 1000’s of pages and 100’s of templates could take Months or Years.
Are there any hidden costs?
There are monthly costs and yearly costs associated with websites. Once you have paid for development of the website you may be required to pay Monthly, Quarterly or Yearly for the websites hosting. None of these costs should be hidden from you and would be provided to you as part of a websites proposal document/quote.
Will I own the finished product?
Once a website or design work has been signed off and fully paid for by the client the website copyright will be handed over to the client. This will not include the open source CMS or Plugins used to create the functionality your website requires.
I don’t live near Cheltenham can I use your services?
While based in the Cotswolds Tigerfish have clients from Scotland, London, Cambridge and even in the USA. Due to our team being available via the world wide web we are able to talk with clients all over the world.
Do you outsource overseas?
No we don’t. All of the work carried out for clients is done by our inhouse team and only very rarely by UK based self employed contractors with specialist skills that are required for certain projects. Tigerfish will always avoid the use of oversea contractors due to their company not being able to comply to the Modern Slavery Act 2015.
I already have a site, but I want a new design. Can you help?
Of course we can. Many of our clients came to us originally as they were looking to modernise their current website. This has lead to many of them being full time clients who also benefit from our other services like Hosting and SEO.
If I ask for a quote, what happens next?
Our Project Manager Peter will go away and do some research on your current website and competitor sites. He will then use this research to produce a quote for what would be required for you to compete or exceed your competitors. If a design is required our team can also produce this based on the research.
How much does a website cost?
As with the time it takes to produce the website this can vary entirely on the complexity and functionality of the website. Tigerfish are able to cater for all client bases and are always competitive on price.
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SEO or Search Engine Optimisation focuses on analysing data to improve rankings in search engines. Identifying what works to improve visibility is important for an effective strategy.
The method of communication that allows users to speak into their mobile phone or computers to search information through a voice input. Voice search can develop artificial intelligence and provide a great opportunity to reward successful SEO strategies.
The process uses long trail keywords in looking for questions, phrases and expressions rather than specific keywords. Tone of voice is also used to match the user’s intention in assisting to access new data.
Delivering a good user experience increases the engagement of the page and helps favour a site over competitors in Google ranking. User experience targets group decisions in influencing industry trends and design preferences.
Helps boost SEO in providing engaging content favourable to the user’s needs of relevant and easy to read content. The presentation of information through the display of tables, for example, helps make information easier to extract.
Rise of visual search
Current search engines analyse more than just text and are now supported with visual content to explore new search methods. Rich visuals create more engaging content and provide competitive market rankings, following the growth of social media through likes and shares.
Furthermore, the use of featured SEO strategies can often provide better results to organic rankings; PPC, voice search and local SEO. Keeping up to date with trends is useful in discovering improved strategies to maintain a successful SEO plan.
Tigerfish are a Cheltenham-based web design & online marketing company – Tigerfish work within the Finnick Group collective offering responsive websites to a wide range of clients, from corporates and public sector to small companies, charities and publishers. Web design Cheltenham | Tiger-fish.com
To browse Finnick Group’s other services: CLICK HERE
Tigerfish’s guide to GDPR
Sit down in any office building for a day and there is no doubt you will come across GDPR in some way shape or form; in conversation, in an industry magazine or scattered across staff noticeboards, there simply is no hiding from it. So what is it, why is it so important and how can you prepare for it in your business?
GDPR stands for General Data Protection Regulation and has been sanctioned by the European Union to control and manage the everchanging landscape of the use of personal data. The new legislation sets that anyone who handles data on EU citizens is affected, regardless of whether they are located in the EU or not – the first global protection law. It came into effect in April 2016, but expects all business to be compliant by 25th May 2017 or face charges of up to £20m or 4% of annual turnover.
Personal data is defined as any information relating to a person where they can be identified directly or indirectly. Examples of this include:
- Name and address
- Photograph ID
- Social Media profiles
- Medical information
- Bank details
- IP addresses
In order to be compliant with GDPR, businesses that possess this personal data must have a ‘legitimate reason’ to do so. Companies will also have to be transparent in the way they obtain data, and if asked to do so, explain the exact process of how it was gathered – bringing an end to the vague tick box method used by most organisations when accepting Terms and Conditions as well as the re-selling of personal data gathered using this type of scheme.
Similarly, the regulation also maintains that companies who hold personal data, should only do so for the period of time of which it is absolutely necessary and be used only for its original purpose.
The ICO – The UK’s independent authority set up to uphold information rights in the public interests has set out a 12 step plan for businesses to prepare for GDPR.
- Awareness – Ensure all key decision makers within your organisation are aware of GDPR and its implications.
- Information held – Document what personal data is held, where it came from and who it’s shared with for potential auditing purposes.
- Communicating Privacy Information – Review current privacy practices and put a plan in place for making any necessary changes in time for GDPR implementation.
- Individual rights – Check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically.
- Subject access requests – Update your procedures and plan how you will handle request.
- Lawful basis for processing personal data – Identify the lawful basis for processing activity in the GDPR, document it and update your privacy notice to explain it.
- Consent – Review how you seek, record and manage consent and whether changes need to be made. Also refresh existing consents if they don’t meet new standards.
- Children – Start thinking about whether you need to implement systems to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity.
- Data breaches – Make sure you have the right procedures in place to detect, report and investigate a personal data breach.
- Data Protection by Design and Data Protection Impact Assessments – Familiarise yourself with the ICO’s code of practice on Privacy Impact Assessments and the latest guidance from Article 29 Working Party and find a way to implement them into your organisation.
- Data Protection Officers – Designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisations structure and governance arrangements. Should you appoint a DPO? (Data Protection Officer)
- International – If your organisation operates in more than one EU member state you should determine your lead data protection supervisory authority. Article 29 Working Party can assist you with this.
For the ICO’s full 12 step guide to GDPR preparation, click here.