Terms & Conditions
The following terms and conditions apply to all services provided by Finnick Group and any Finnick Group companies to the Client.
It is not necessary for any Client of Finnick Group to have signed an acceptance of these terms and conditions for these terms to be applicable. In the event of a Client accepting a quote from Finnick Group then the Client will be deemed to have satisfied themselves as to the terms and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. The purchase or use of any services by Finnick Group implies of you reading and accepting our terms and conditions.
Any charges for services to be provide by Finnick Group will of been defined in the project quotation that the client would have received. Quotation are valid for a total of 30 days. Should a quotation pass its validity period is would be at the discretion of Finnick Group Management to accept or sign off the same quotation following this validation period. Finnick Group reserves the right to alter or decline the quotation after the 30 day period. Termination of quotation can be processed by Finnick Group at any time.
Unless agreed otherwise with the Client, all Finnick Group services require an advance payment of a minimum of thirty three (33) percent of the project quotation total before the project is started. A final charge for the remaining balance will be invoiced prior to the finalised service being provided to or given.
Payment for services provided by Finnick Group can be provided by cheque or bank transfer. Cheques should be made payable to Finnick Solutions Limited and sent to Finnick Group, Finnick House, Longhill, Cheltenham, Gloucestershire, GL51 9TB. Bank details will be available on all invoices.
3. CLIENT REVIEW
Finnick Group will provide clients with the ability to review and assess materials provided before completion. This information will be provided in the project scope and will be dependant on the service provided.
4. TURNAROUND TIME AND CONTENT CONTROL
Finnick Group will provide clients with their services or material based on the timeline provided in their project or proposal documentation. In the event that the services provided will be delayed Finnick Group will contact the client to inform them of the delay.
Any services or material provided by Finnick Group will be provided to the client on their delivery date. In the case of materials that are to be collected by a client, failure to do so within a 5 business day period will incur a storage charge. This will be decided and informed to the client once this 5 day period has passed.
Finnick Group requests that the Client agrees to delegate a single individual as a primary contact to aid Finnick Group with progressing the commission in a satisfactory and expedient manner.
During the project, Finnick Group may require the Client to provide content for their project. In the event that the clients content is delayed this may mean that a project will also be delayed. Finnick Group will inform the client of this once this period has passed.
Invoices will be provided by Finnick Group upon completion but before publishing any services or material. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due within 30 days upon receipt. Accounts that remain unpaid after the 30 day period will be charged a administration charge of either 1.5% of the projects total amount or £15 of whichever is the highest amount. If the client feels this charge is unjust due to certain circumstances they may appeal the service charge. A decision will be made by our management/accounting team.
7. ADDITIONAL EXPENSES
Client agrees to reimburse Finnick Group for any additional expenses necessary for the completion of the service/materials provided.
Any accounts that include invoices that are overdue of their 30 day period will be called as in default. Once in default administration charges will be applied to the account until this issue is resolved. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Finnick Group reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Finnick Group in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice (via post or email) and will be effective on receipt of such notice. The cancellation period for all services provided is 90 days from the date of written termination.
All services provided by Finnick Group must be used for lawful purposes only. You agree to indemnify and hold Finnick Group harmless from any claims resulting from your use of our service that damages you or any other party.
On the completion of a project and accounts have been cleared, the copyright of any material or service provided by Finnick Group will be transferred to the client and grants Finnick Group the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Finnick Group permission and rights for use of the same and agrees to indemnify and hold harmless Finnick Group from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.